�

Smart Home�Customer Service 19678

Smart Home�Customer Care
We support our customers in making cost effective and correct use of our pipes and fittings range .
This involves assistance in planning , installation , training, troubleshooting, maintenance, upgrading, and product disposal. Our sales and service representatives basic goal is not only to satisfy our customers, but to offer them an experience that exceeds their expectation. We aim to extend our automated customer services through our internet website, providing service 24-hour a day.
Whatever the situation may be, our call center staff make sure that they don�t leave our customers with unanswered questions.

Smart Home�Customer and partner training�
train your customers better - and your results will be better . we increase customer satisfaction and product awareness and knowledge through training services to our customers . customers who get full utility out of the products and services they have purchased are simply more likely to repeat purchases and refer others . providing education and information on our pipes and fittings simplifies a customers decision-making process on what solutions to best fit their needs this improves our product adoption and effectively reflects on our increased sales .

Smart Home�Quality Assurance�
The production of a quality controlled pipe system demands supervision , regulation and control on all work operations . We follow DIN-guidelines , DVGW working sheets and Supervisory Regulations of the MPA NRW , to maintain minimum requirements for internal control , through internal audits and laboratory tests.